Privacy Policy

Version 1.0 – August 19, 2025

Aiperta B.V. (hereinafter: “Tenant Chat”, “we” or “us”) respects your privacy and handles personal data with care. In this privacy statement, we explain what data we collect, why we do so, and how we protect it.

1. Company Information

Tenant Chat is a service of: Aiperta B.V. Chamber of Commerce number: 96396326 Address: Jan van Cuijkstraat 26, 5431GB Cuijk Email: info@tenant-chat.com Phone number: 085 077 33 89

2. What Data Do We Collect?

From tenants:

• First and last name
• Address
• Type of housing
• Phone number
• Type of contract
• Contract start date
• Email address
• All data related to the rental contract (such as agreements, reports, documents, and communication)

From property managers/landlords:

• Addresses of properties under management/rental
• Name, address, and place of residence data (NAW data)
• Contact information (such as phone number and email address)
• Any additional business data necessary for the collaboration

3. What Do We Use This Data For?

• Properly handling reports and communication via Tenant Chat
• Facilitating contact between tenant and landlord/property manager
• Drafting, storing, and making rental agreements and related documents accessible
• Complying with legal obligations (such as tax legislation)
• Improving and optimizing our services

4. Legal Basis for Processing

• Performance of a contract – to execute rental and management processes via Tenant Chat
• Legal obligation – for fiscal and administrative retention obligations
• Legitimate interest – to improve our service and enable efficient communication

5. How Long Do We Retain Data?

• Tenant data: as long as a rental relationship exists and up to a maximum of 2 years thereafter
• Landlord/property manager data: as long as a business relationship exists and up to a maximum of 2 years thereafter
• Administrative data (such as invoices and contracts): 7 years (in accordance with legal obligation)

6. Sharing Data with Third Parties

We only share personal data with third parties when necessary for our services, such as:

• Hosting and software providers that support our systems
• Property managers/landlords who have access to reports from their tenants
• Legal authorities when required by law

We conclude processing agreements with all parties to ensure the protection of personal data. Data is never sold to third parties.

7. Security of Personal Data

We take appropriate technical and organizational measures, including:

• Secure connections (SSL/HTTPS)
• Access control and authorization within our systems
• Encrypted storage where possible
• Regular security audits

8. Rights of Data Subjects

Both tenants and landlords/property managers have the following rights under the GDPR:

• Right of access
• Right to rectification or completion
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to data portability
• Right to object to processing

Do you want to exercise these rights? Please contact us at info@tenant-chat.com.

9. Cookies

Tenant Chat only uses functional and analytical cookies that are necessary for the website to function properly and to analyze usage. If we want to use tracking cookies, we will ask for your consent in advance.

10. Complaints

Do you disagree with how we process your data? Please contact us first. If we cannot resolve it together, you can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

11. Changes

We may update this privacy statement from time to time. You can always find the most current version on our website.